Legal

Returns Policy

Effective April 2026

DDWinelands — Ad Astra 1969 (Pty) Ltd
Effective date: April 2026

1. Our Commitment

We want you to be completely satisfied with your DDWinelands purchase. If for any reason you are not happy with your order, we are here to help. Please read this policy carefully before making a return request.

2. Returns — Standard Orders

We accept returns on unworn, undamaged items within 10 days of the delivery date, subject to the conditions below.

2.1 Conditions for Return

To be eligible for a return, your item must meet all of the following conditions:

  • Returned within 10 days of the delivery date
  • Unworn and in its original, undamaged condition
  • Accompanied by the original grading certificate (GIA, IGI, or equivalent)
  • Returned in the original DDWinelands packaging, including all inserts, care cards, and accessories
  • Not resized, engraved, altered, or set into jewellery after delivery

Items that do not meet these conditions will not be accepted for return and will be sent back to you at your cost.

2.2 Items Not Eligible for Return

  • Custom-made or personalised orders (including engraved, resized, or bespoke items)
  • Items that have been worn, damaged, or altered after delivery
  • Items returned without the original grading certificate
  • Items returned after the 10-day window without prior written agreement from DDWinelands

3. ECTA Cooling-Off Right (South African Customers)

In terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), South African consumers who purchase via electronic transaction have the right to cancel their order without reason or penalty within 7 (seven) business days of receiving the goods.

To exercise this right, the goods must be returned in their original, unworn, undamaged condition with all certificates and packaging intact. The cost of return postage under the ECTA cooling-off right is borne by the customer. Refunds will be processed within 30 days of receipt of the returned goods.

This cooling-off right does not apply to goods that have been custom-made, engraved, resized, or otherwise personalised to your specifications.

4. Defective or Incorrect Items

If your item arrives defective, damaged in transit, or does not match the description on your order confirmation, please contact us within 7 days of delivery at info@ddwinelands.com with:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

We will investigate promptly and, where the defect or error is confirmed, we will arrange a replacement, repair, or full refund at no cost to you, including return postage.

In accordance with the Consumer Protection Act 68 of 2008 (CPA), all goods carry an implied warranty against defects for 6 (six) months from the date of delivery. If a defect arises within this period, you may elect to have the goods repaired, replaced, or refunded.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at info@ddwinelands.com with your order number and the reason for your return.
  2. We will respond within 2 business days with a return authorisation and instructions.
  3. Package your item securely in the original DDWinelands packaging, including all certificates and accessories.
  4. Ship the item to the return address provided in our instructions using a tracked, insured courier service.
  5. Email us the tracking number once dispatched.

We strongly recommend using an insured courier for your return. DDWinelands does not accept liability for items lost or damaged in return transit where the customer arranged their own uninsured shipping.

6. Return Postage Costs

  • Defective or incorrect items: Return postage is covered by DDWinelands.
  • Change of mind returns (within 10 days): Return postage is the responsibility of the customer.
  • ECTA cooling-off returns: Return postage is the responsibility of the customer.

7. Refunds

Once we receive and inspect your return, we will notify you of the outcome within 3 business days. If your return is approved, your refund will be processed to your original payment method within 30 days of receipt of the returned goods.

Refunds are made in South African Rand (ZAR) to the original payment method. International customers should be aware that the ZAR amount refunded may differ in their local currency due to exchange rate fluctuations between the time of purchase and the time of refund. DDWinelands is not responsible for currency conversion differences.

8. Non-Returnable Circumstances

DDWinelands reserves the right to decline a return where:

  • The item shows signs of wear, damage, or alteration not caused by a manufacturing defect
  • The original grading certificate is missing or has been tampered with
  • The item has been set into jewellery or otherwise modified after delivery
  • The return is initiated outside the 10-day window without prior written agreement

9. Contact Us

For all returns and refund enquiries:

Email: info@ddwinelands.com
Business: Ad Astra 1969 (Pty) Ltd, Cape Winelands, Western Cape, South Africa

We aim to respond to all returns enquiries within 2 business days.

This Returns Policy was last updated in April 2026.